WNA HEALTHCARE- BUSINESS MANAGEMENT SYSTEM

The Client

WNA Healthcare, (formerly Wimborne Nursing Agency), has been successfully supplying highly skilled healthcare professionals for over two decades. Their reputation has allowed them to grow from a local nursing agency to a national Framework Approved healthcare agency. They specialise in healthcare professionals working within Mental Health and Learning Disabilities sectors.

The Brief

Timesheets were being completed by hand on a weekly basis by Agency Workers and submitted to WNA. Once received, this data was entered manually into the WNA Booking System where wages were calculated and pay slips generated, a costly and time-consuming process.

Bespoke 4 Business were commissioned to create a new Timesheet management system, custom CMS website with tailored Members Panel and versatile mobile application.

In addition, all systems must allow full data integration with the existing hybrid booking system utilised by the company.

This new website and associated mobile app should support the everyday functioning of the office team and Agency Workers. The combined platforms must provide a vastly more efficient working environment and facilitate company expansion.

Key objectives for this system included:

• Custom website, mobile app and tailored Members Panel journey must be simple to navigate.
• Data is to be retrieved from the existing booking system to make the completion of Timesheets simple and fast.
• Timesheets to be completed after each individual shift and digitally signed by both parties.

Key requirements for the new platforms included:

As with every project undertaken by our experienced Business Systems team, there were many rules that were essential for the new platforms to adhere to in order to make them a success for the business.

• Platform must be available as an App on the two most popular phone systems, Android & IOS
• Every timesheet must offer facility for a digital signature
• Website platform to be built with organic search rank in mind
• All platforms must be professional and easy to use
• Must accurately portray an open, friendly, professional and trustworthy business
• Page layout to be succinct
• Each Timesheet should feature a date stamp, both when first assessed and then submitted by a WNA agency worker
• Agency Workers should not be able to add Breaks that start or finish outside of their Shift start or end times
• Navigation speed to be optimised for better user experience

Based on these requirements, we recommended and successfully developed a hybrid application and custom CMS website.

The Results

In a matter of weeks, our business system specialists were able to design and build detailed working prototypes for both the custom CMS website and mobile app, enabling WNA teams to visualize the new systems and provide crucial feedback to create a simple and intuitive user interface.

Following seamless integration of these new platforms into their day to day business processes, we are now developing new product features are being added to meet the ever-changing demand presented by the thriving healthcare industry within the U.K.